TERMS
AND CONDITIONS
Thank you for choosing Sweet Limousine. These terms
and conditions are so that
Sweet Limousine may continue offering its customers
the highest-quality service with
unsurpassed reliability.
If you have already received a reservation confirmation from Sweet Limousine, please
review the information for accuracy and applicable terms and conditions.
RESERVATIONS
Reservations may be booked 24 hours a day, 7 days a
week and are subject to
availability. Reservation details must be complete,
including dates, times, pick up and
drop off locations, and all related flight and travel
information. For security purposes,
please do not include in your reservation details credit
card information.
All customers are required to complete and provide
to Sweet Limousine a Credit Card
Authorization Form and Liability Form. If vehicle passengers
are minors, a completed
Parental Consent Form is also required.
A reservation is not considered finalized unless confirmation thereof is provided to you
by Sweet Limousine. For all reservations, please refer to confirmation of reservation
for the applicable cancellation and change terms. For online reservations, please call
Sweet Limousine to ensure reservation has been received and will be confirmed.
Reservations, changes or cancellations may be made by calling Sweet Limousine at
866-205-2580.
RATES AND BILLING
Reservations
to / from public airports (1)
are billed at standard flat rates. All other
reservations will be billed at hourly rates. Reservations billed at standard flat rates will
be billed at an hourly rate as described in Wait Time terms herein. Published rates are
subject to change without notice. Current rates are confirmed at the time a reservation
is made.
Weekend, special period (2),
mini-bus, mini-coach, motor-coach, super-stretch SUV, and
limo
“party” bus reservations are subject to special terms such as minimum charter
duration. Such terms may be provided by Sweet Limousine at time of request of
reservation and upon confirmation of reservation.
All
reservations that are billed on an hourly basis will be billed from the time the
vehicle leaves the Sweet Limousine facility until the time it returns to the Sweet
Limousine facility with a minimum of 30 minutes travel time each way. Standard
travel times may apply for pick up locations.
Discounts
may be applied to Corporate accounts and vary subject to level of usage.
In addition to the service fee, the following charges will be itemized on your billing
statement, as applicable:
Standard Fees - calculated as a flat percentage of
your base charge, and vary
subject to level of usage:
- Gratuity (15% minimum)
- License Fee (3)
- Fuel Surcharge (5%)
Travel
Time (4)
Tolls and Parking
Airport and Regulatory Fees
Damage
Repair Fee(5)
Cleaning
Fee(6)
Such additional charges cannot be calculated prior to service and are not included in
any rate estimates provided by Sweet Limousine prior to billing.
Applicable
taxes will be charged, as required.
All services rendered are billable and considered immediately
payable.
DEPOSITS
A non-refundable
deposit of 50% of the estimated full fare(7)
is required for all
reservations in accordance to Cancellation and Changes terms herein and the
reservation confirmation.
WAIT TIME AND REQUESTED STOPS
Reservations billed at a standard flat rate will be
billed at an hourly rate due to wait
time. For flat rate reservations, a 30-minute grace
period is allowed on all domestic
arrivals and 60 minutes on all international arrivals.
After this grace period, any wait
time will be billed in accordance with the Wait Time
terms herein. Although Sweet
Limousine monitors all commercial airline arrivals,
we are not responsible for
passenger flights, which are missed, cancelled, diverted,
and delayed or service
delayed or not rendered due to weather or other circumstances
beyond its control.
During flat-rate reservations, requested on-route stops
whose duration is not in excess
of 15-minutes will be billed an additional flat fee.
Flat-rate reservations will be billed
at an hourly rate due to stops off-route and / or exceeding
15 minutes in duration.
CANCELLATIONS AND CHANGES
To change or cancel a reservation, please call Sweet Limousine at 866-205-2580.
Upon cancellation of reservation, cancellation number should be recorded by customer.
The cancellation policy is dependant upon vehicle category and city and period of
service. Special periods such as public holidays (i.e. New Year’s), annual award
shows (i.e. Oscars), and annual school events (i.e. Prom) are subject to longer
cancellation
periods. Full fare(7) will be billed for late cancellations or dismissal of
vehicle. All cancellation periods are calculated using local time of pick up location.
For all reservations, please refer to confirmation of reservation for the applicable
cancellation terms.
Sweet Limousine is not responsible for passenger flights,
which are missed, cancelled,
diverted, and delayed or service delayed or not rendered
due to weather or other
circumstances beyond its control. All reservations
are subject to Wait Time terms
herein.
Sweet
Limousine does not guarantee vehicle availability or price for reservation
changes.
We will exact our best effort to fulfill client needs, in these instances, subject
to wait time fees or late cancellations and re-bookings, without detriment to other
reserved clients.
NO-SHOW
Full fare(7) will
be billed if you fail to meet chauffeur at the designated meeting area. If
you
fail to meet chauffeur up to 1 hour after pick up time, this will result in a no-show
charge. Leaving your pick-up location without notifying Sweet Limousine will result
in a no-show charge.
If you experience difficulty locating your chauffeur,
please call Sweet Limousine at
866-205-2580.
OTHER
All Sweet Limousine vehicles are strictly non-smoking.
If you smoke in the
Vehicle, you will be asked to extinguish the cigar/cigarette
and will be subject to a
penalty fee for each incident.
Sweet Limousine shall not be liable for circumstances beyond its control including but
not limited to weather, road conditions and breakdowns.
Sweet
Limousine assumes no responsibility for lost or damaged baggage, personal
belongings,
or any items left in the vehicle.
If at any time the service is terminated due to unruly
conduct, damages to the vehicle,
or abuse of any kind that Sweet Limousine deems valid,
no refund of money will be
made. Sweet Limousine reserves the right to refuse
service as they deem appropriate.
Your use of Sweet’s services indicates your acceptance
of these Terms and Conditions.
1 Some restrictions apply for selected U.S.A. public and all private
airports.
2 Special periods include public holidays (i.e. New Year’s), annual events (i.e.
Oscars), and annual school
events (i.e. prom).
3
An industry-standard surcharge
based upon various overhead expenses, some of which may not relate to
your specific reservation.
4 All hourly-rate reservations are billed from the time the vehicle leaves the Sweet Limousine facility until
the time it returns to the Sweet Limousine facility with a minimum of 30 minutes travel time each way.
5
Damage Repair Fee will be charged
for the repair of the vehicle if there is any damage in excess of usual
use and wear of the hired vehicle. Decision as to the unusual wear and use of the vehicle interior and its
environs rests with Sweet Limousine, solely, and its experience as to general habitation of hired cars, and
its decision may be final.
6 Cleaning Fee will be charged for the general cleaning of the vehicle
if there is any debris in excess of
usual remaining in the interior of the vehicle and
its environs. This includes motion sickness. Decision as
to the
unusual debris in the vehicle interior and its environs rests with Sweet Limousine, solely, and its
experience as to general habitation of hired cars, and its decision may be final.
7
Full fare includes service fee,
travel time, gratuity, license fee, and fuel surcharge as explained in Rates
and Billing terms herein.