Sweet Limousine is among the most respected companies
in the luxury ground transportation industry. Our promise is simple: To consistently provide first-class, reliable,
and safe service.
The Sweet
Limousine Fleet
Sweet Limousine’s fleet is one of the finest in the industry, featuring the most luxurious
and well-equipped vehicles. Wherever you travel, we provide you a wide array of prestigious and luxurious travel options.
All Sweet Limousine stretch vehicles are modified ONLY by Qualified Vehicle Modifiers (QVM Certified) because we
hold ourselves accountable to the highest standards of vehicle quality and exceptional service. This way we ensure you travel
in the utmost comfort and style.
Our fleet includes:
Executive Sedan - Town Car
Luxury Series Sedan - Town Car
Hybrid Sedan
Sport
Utility Vehicle
Luxury Series Sport Utility Vehicle
6-Passenger Stretch Limousine
8-Passenger
Stretch Limousine
10-Passenger Super-Stretch Limousine
Super-Stretch SUV
Limousine
"Party" Bus
Service
Excellence
Sweet Limousine is committed to providing unsurpassed personalized
customer service that makes your travel experience convenient, comfortable, and reliable, from the time of the reservation
to the meeting and greeting and to our chauffeur-driven door-to-door service. We provide reliability, responsiveness and unparalleled
attention to detail that ensure your comfort, safety and satisfaction anywhere, anytime.
Among the professionally
chauffeured services Sweet Limousine provides are:
Airports - serving greater Los Angeles area as well as every
major domestic city airport (private and public)
Special Occasions - Wedding, Anniversary, Birthday, Prom,
Night on the Town, Wine Tour and more
Meetings & Events - Corporate Road-Shows, Sporting Events, Concerts, Award Ceremonies and more
Medical
- serving greater Los Angeles area as well as major domestic city hospitals and medical offices
Schools
- serving greater Los Angeles area and major domestic city public and private academic insitutions
Package
Delivery - same-day, overnight, Guaranteed!
Don't see the transportation service you require? Call us 24 hours, 7 days at
866.205.2580.
New to Sweet Limousine?
Call us at 866.205.2580, 24 hours, 7 days a week and an authorized associate
will assist you with establishing your Sweet Limousine Account and reservation(s).
Reservations
For
reservations, call us at 866.205.2580, 24 hours, 7 days a week, or e-mail us at info@ sweetlimo.com.
Terms
& Conditions
Thank you for choosing Sweet Limousine. These terms and conditions below apply to all reservations and
are so that Sweet Limousine may continue offering its customers the highest-quality service with unsurpassed reliability.
If you have already received a reservation confirmation from Sweet Limousine, please review the information for accuracy
and applicable terms and conditions.
Reservations
Reservations may be booked 24 hours a day, 7 days a week and are subject to availability.
Reservation details must be complete, including dates, times, pick up and drop off locations, and all related flight and travel
information. For security purposes, please do not include in your reservation details credit card information.
All customers
are required to complete and provide to Sweet Limousine a Credit Card Authorization Form and Liability Form. If vehicle passengers
are minors, a completed Parental Consent Form is also required. A reservation is not considered finalized unless confirmation
thereof is provided to you by Sweet Limousine. For all reservations, please refer to confirmation of reservation for the applicable
cancellation and change terms. For online reservations, please call Sweet Limousine to ensure reservation has been received
and will be confirmed.
Reservations, changes or cancellations may be made by calling Sweet Limousine at 866-205-2580.
Rates and
Billing
Reservations to / from public airports1
are billed at standard flat rates. All other reservations will be billed at hourly rates. Reservations
billed at standard flat rates will be billed at an hourly rate as described in Wait
Time terms herein. Published
rates are subject to change without notice. Current rates are confirmed at the time a reservation is made.
Weekend,
special period2, mini-bus, mini-coach, motor-coach, super-stretch SUV, and limo “party” bus reservations
are subject to special terms such as minimum charter duration. Such terms may be provided by Sweet Limousine at time of request
of reservation and upon confirmation of reservation.
All reservations that are billed on an hourly basis will be billed
from the time the vehicle leaves the Sweet Limousine facility until the time it returns to the Sweet Limousine facility with
a minimum of 30 minutes travel time each way. Standard travel times may apply for pick up locations.
Discounts may be
applied to Corporate accounts and vary subject to level of usage.
In addition to the service fee, the following charges
will be itemized on your billing statement, as applicable:
Standard Fees - calculated as a flat percentage of your base
charge, and vary subject to level of usage:
· Gratuity (15% minimum)
· License Fee3 (10%)
· Fuel Surcharge (5%)
·
Travel Time4
·
Tolls and Parking
·
Airport and Regulatory Fees
· Damage Repair Fee5
·
Cleaning Fee6
Such additional charges cannot be calculated prior
to service and are not included in any rate estimates provided by Sweet Limousine prior to billing.
Applicable taxes
will be charged, as required.
All services rendered are billable and considered immediately payable.
Deposits
A deposit of 50% of the estimated full fare7 is required upon confirmation of all reservations.
This deposit will be refunded if and only if the reservation is cancelled in accordance to Cancellation and Changes terms herein and confirmation of reservation.
Deposits are payable upon silent, verbal, or written acceptance of confirmation
of reservation. Balance of estimated full fare7 is payable on date of scheduled service.
Wait Time And Requested
Stops
Flat-rate reservations may be billed at an hourly
rate should non-airport wait time exceed 5 minutes.
During flat-rate reservations, requested on-route stops whose duration
is not in excess of 15-minutes will be billed an additional flat fee. Flat-rate reservations will be billed at an hourly rate
due to stops off-route and / or exceeding 15 minutes in duration.
Cancellations and Changes
To change or cancel a reservation, please call Sweet Limousine at 866-205-2580. Upon cancellation
of reservation, cancellation number should be recorded by customer.
The cancellation policy is dependant upon vehicle
category and city and period of service. Special periods such as public holidays (i.e. New Year’s), annual award shows
(i.e. Oscars), and annual school events (i.e. Prom) are subject to longer cancellation periods. Full fare7 will
be billed for late cancellations or dismissal of vehicle. All cancellation periods are calculated using local time of pick
up location.
For all reservations, please refer to confirmation of reservation for the applicable cancellation terms.
Sweet Limousine is not responsible for passenger flights, which are missed, cancelled, diverted, and delayed or service
delayed or not rendered due to weather or other circumstances beyond its control. All reservations are subject to Wait Time terms herein.
Sweet Limousine does not guarantee vehicle availability or price for reservation changes. We will
exact our best effort to fulfill client needs, in these instances, subject to wait time fees or late cancellations and re-bookings,
without detriment to other reserved clients.
No-Show
Full fare7 will be billed if you fail to meet chauffeur at the designated meeting area. If you fail to meet
chauffeur up to 1 hour after pick up time, this will result in a no-show charge. Leaving your pick-up location without notifying
Sweet Limousine will result in a no-show charge.
If you experience difficulty locating your chauffeur, please call Sweet
Limousine at 866-205-2580.
Other
All Sweet Limousine vehicles
are strictly non-smoking. If you smoke in the Vehicle, you will be asked to extinguish the cigar/cigarette and will be subject
to a penalty fee for each incident. Sweet Limousine shall not be liable for circumstances beyond its control including but
not limited to weather, road conditions and breakdowns. Sweet Limousine assumes no responsibility for lost or damaged baggage,
personal belongings, or any items left in the vehicle.
If at any time the service is terminated due to unruly conduct,
damages to the vehicle, or abuse of any kind that Sweet Limousine deems valid, no refund of money will be made. Sweet Limousine
reserves the right to refuse service as they deem appropriate.
Your use of Sweet’s services indicates your acceptance
of these Terms and Conditions.
1 Some restrictions apply for selected U.S.A. public and all private
airports.
2
Special periods include public holidays (i.e. New Year’s), annual events (i.e. Oscars), and annual school events (i.e.
prom).
3
An industry-standard surcharge based upon various overhead expenses, some of which may not relate to your specific reservation.
4 All hourly-rate reservations
are billed from the time the vehicle leaves the Sweet Limousine facility until the time it returns to the Sweet Limousine
facility with a minimum of 30 minutes travel time each way.
5 Damage Repair Fee will be charged for the repair of the vehicle if there is any damage
in excess of usual use and wear of the hired vehicle. Decision as to the unusual wear and use of the vehicle interior and
its environs rests with Sweet Limousine, solely, and its experience as to general habitation of hired cars, and its decision
may be final.
6 Cleaning Fee will be charged for the general cleaning of the vehicle if there is any debris in excess of usual remaining
in the interior of the vehicle and its environs. This includes motion sickness. Decision as to the unusual debris in the vehicle
interior and its environs rests with Sweet Limousine, solely, and its experience as to general habitation of hired cars, and
its decision may be final.
7 Full fare includes service fee, travel time, gratuity, license fee, and fuel surcharge as explained in
Rates and Billing terms herein.
