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| It takes more than the finest fleet and the broadest variety of world-class services to ensure customer satisfaction. It takes passion the drive to do more, and go beyond customer expectations. We have that 24 hours a day 7 days a week. Sweet Limousine is committed to providing unsurpassed personalized customer service that makes your travel experience convenient, comfortable, and reliable, from the time of the reservation to the meeting and greeting and to our chauffeur-driven door-to-door service. We provide reliability, responsiveness and unparalleled attention to detail that ensure your comfort, safety and satisfaction anywhere, anytime. |
   
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Because Sweet Limousine is committed to consistently delivering top-quality service, we consider customer feedback essential to helping us identify opportunities for improvement. To do this, Sweet Limousine utilizes the following:
Quality Assurance Survey
On the following day of service, we selectively survey the prior day's customers to ensure satisfaction and identify opportunities for improvement
Service Incident Form
Whether a passenger, travel agent, or vendor, the Service Incident Form can be completed to help us understand the circumstances of any unsatisfactory service experienced
Quality Assurance Survey and Service Incident Form results are processed and further discussed at Sweet Limousine weekly staff meetings. Any required procedure and policy improvements are immediately implemented to make sure we consistently surpass customer expectations.
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